This Privacy Policy explains how we collect, use, store, and protect your personal information. Please read it carefully. By using our website, services, or training programs, you confirm your understanding of these practices. If you have questions, contact us at admin@jaotechgworld.com.
This Privacy Policy explains how JaoTech Gworld Limited, trading as JaoTech Gworld and operating the website jaotechgworld.com, collects, uses, stores, and protects personal information when you visit our website, use our services, enrol in our training programs, contact us, or otherwise interact with us. We are committed to protecting your privacy and to maintaining the trust you place in us.
If you have questions about how we handle personal information or want to make a request under this policy, please contact us at admin@jaotechgworld.com or by post to the address above.
We collect and process the following categories of personal information depending on the service or interaction:
| Category | Examples |
|---|---|
| Contact and Identity | Full name, business name, postal address, email address, telephone number, job title, company name |
| Account and Login | Username, password, account settings where you create an account with us |
| Financial and Billing | Bank transfer details and billing addresses. For card payments we rely on our payment provider and do not store full card details |
| Transaction and Service History | Records of services purchased, training attended, invoices, receipts, and project communications |
| Identity Verification (KYC) | Government issued identity documents and proof of address where required for KYC and AML compliance |
| Technical and Usage | IP address, browser and device information, referral source, pages visited, time and date stamps, analytics data |
| Communications and Support | Notes of calls, messages, enquiries, feedback, and support requests |
| Marketing Preferences | Records of marketing preferences, opt in and opt out choices, newsletter and campaign engagement |
| User Generated Content | Forms, training assignments, testimonials, images, and other content you provide with permission |
| Sensitive Information | We do not generally collect special categories such as health data except where necessary for a training program and voluntarily supplied. Explicit consent is always obtained for sensitive data |
Lawful Purposes for Processing Personal Information
| Purpose | Description |
|---|---|
| Contract Performance | We process personal information to deliver services, provide training, supply support, and fulfill contractual obligations. |
| Pre-Contract Requests | We process information when preparing proposals, quotations, or responding to service inquiries at your request. |
| Legal Compliance | We may process information to comply with tax, accounting, regulatory, and anti money laundering obligations. |
| Legitimate Interests | We process information to improve our services, manage operations, communicate with clients, secure our platform, and prevent fraud where legally permitted. |
| Consent | We process information for marketing communications or specific activities where your explicit consent is required. |
We use personal information for purposes that are necessary for running our business and providing services:
We may share personal information in the following circumstances:
| Recipient | Description |
|---|---|
| Service Providers | We may share information with trusted processors who help us provide hosting, email services, analytics, payment processing, marketing systems, and customer relationship management tools. These providers are contractually required to protect your data and process it only under our instructions. |
| Professional Advisers | Information may be shared with legal advisers, accountants, auditors, or consultants where necessary to obtain professional advice or meet legal obligations. |
| Government & Regulators | We may disclose information to government authorities, regulators, or law enforcement agencies where required by law or where necessary to protect our legal rights and interests. |
| Business Transfers | In the event of a merger, acquisition, restructuring, or sale of our business assets, information may be transferred subject to confidentiality and data protection safeguards. |
| User Consent | We may share information with third parties when you request it, approve a service integration, or provide explicit consent. |
We retain personal information only for as long as necessary for the purposes set out in this policy and to comply with legal, accounting, or reporting obligations. Retention periods vary by category of data and purpose:
| Data Category | Retention Period |
|---|---|
| Financial & Billing Records | These records are retained for the period required by tax regulations and accounting standards, typically up to seven (7) years. |
| Client Contact & Relationship Data | Retained while the business relationship is active and for a reasonable period afterward, usually up to three (3) years after the last interaction, unless legal obligations require longer retention. |
| Recruitment Records | Retained for the duration of the recruitment process. If a candidate is hired, records are kept throughout employment and for applicable statutory retention periods thereafter. |
If you wish to request deletion of your personal information, please contact us. We will consider requests in light of legal obligations that may require us to retain certain records.
Types of cookies we use include:
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | These cookies are necessary for the proper operation and security of the website. They enable core functions and cannot be disabled. |
| Analytical Cookies | These cookies help us understand how visitors interact with our website, allowing us to improve performance, structure, and content quality. |
| Functional Cookies | These cookies remember user preferences and settings, enabling a more personalised and enhanced browsing experience. |
| Marketing Cookies | These cookies are used to deliver relevant advertisements, track campaign performance, and measure marketing effectiveness. |
Most browsers allow you to manage cookies through settings. You can delete or block cookies from your browser; however, blocking certain cookies may limit the functionality of the website. Where we rely on consent for non-essential cookies, we will seek your clear consent before placing those cookies.
Please review our full Cookie Notice for complete details.
Subject to local law, you may have the following rights in relation to your personal information:
Please review our full AML/KYC Policy for complete compliance details.
Our services and website are intended for use by adults. We do not knowingly collect personal information from children under the age of 18. If we become aware that a child under eighteen has provided personal information without parental consent, we will take steps to delete such information promptly.
If you believe a child has provided personal information to us, please contact admin@jaotechgworld.com and we will act promptly.
Our website may include links to third party websites and services. Those websites have their own privacy practices which may differ from ours. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies before providing personal information to any external site.
We may update this policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the effective date at the top of the policy and, where appropriate, provide a prominent notice on our website. Continued use of our services after a change constitutes acceptance of the updated policy.
For questions, requests to exercise your rights, data access requests, or complaints, please contact us using the following details:
When making a request, please provide sufficient information to identify yourself and to enable us to locate the relevant records. We may take reasonable steps to verify your identity before responding to a request.
If you are not satisfied with our response, you may have the right to lodge a complaint with a supervisory authority or regulator in your jurisdiction. This may include the relevant Nigerian data protection regulator or other competent authorities depending on your location.
Where you enrol for training programs, we may use your name and contact information to communicate course materials, certificates, and assessments. We may publish participant names on completion lists where you have given your explicit consent.
We retain applicant information for recruitment and equal opportunity monitoring in accordance with local law. If you are successful, we will keep employment records for the duration of the employment relationship and afterwards for statutory retention periods.
With your permission, we may publish testimonials, project summaries, and case studies that include your name, company, and a description of the services provided. You can withdraw permission at any time by contacting us at admin@jaotechgworld.com.
In the event of a security incident that affects personal information, we will assess the impact and act to contain and remediate the incident. Where required by law or where there is a material risk to the rights and freedoms of individuals, we will notify affected persons and the relevant regulator within required timeframes.
Where you use third party services integrated with our solutions, the contractual relationship for that service will be between you and the third party provider and not with JaoTech Gworld Limited, unless we explicitly state otherwise in writing.
This policy sets out how JaoTech Gworld Limited handles personal information. It is not a legal contract and does not create enforceable rights beyond those provided by applicable law. For legal advice about your rights and obligations, you should consult qualified legal counsel.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a concern, our team is here to help. We aim to respond to all privacy enquiries within 5 business days.